The basic policy is contact us at deadmanpublishing@proton.me and we will do what we can to take care of you.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase was received, we can’t offer you a full refund or exchange.
To be eligible for a return, send us an email and we will help you out.
Your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your returned product to reach us may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at deadmanpublishing@proton.me for questions related to refunds and returns.